We Make Every Customer a Contender
At Kangaroodle, we take huge pride in making every customer we help a contender against the large UK financial institutions. That’s why we only employ the very best team members. We want to make sure that we give the highest level of professional service when it comes to getting you the justice you deserve. We want you to have the peace of mind that you are working with a legitimate company – one with a physical presence in the UK market, and one that is fully regulated the by the Government’s Claims Management Regulator.
With over a decade of experience, our team at Kangaroodle are specialists when it comes to helping UK consumers claim compensation for mis-sold financial products.
It’s not just about our experience and knowledge though. It’s also about a high level of customer service and understanding. We make sure that all our staff members are chosen not just on their professional expertise but also those often over-looked human qualities. We want our customers to feel like they matter, and that we understand their unique situation. That’s why our team will also treat you as an individual person, and not just as another number.
Our Promise to You
There are hundreds of financial claims management companies in the UK, all of whom are fighting to represent the consumer. What sets us apart though?
Well, we firmly believe that for too long, the custom of UK consumers has been taken for granted by the UK banks and financial institutions. So many banks have believed that their customers will never question the service levels, the charges, and details. With a never ending supply of customers, why would they care?
Things are now different, and we are aiming to level the playing field. It’s not easy for an individual to claim against a large corporate company, and that’s where we can help. We want to support you in getting the justice where things have gone wrong for you.
Our promise to you is that we will fight tirelessly to make sure that your complaint is upheld, and that you get the refund and justice that you deserve.
We also promise that we won’t confuse you with financial jargon. We will explain every single step along the way, so at any given moment you know exactly where you stand and how your case is progressing.
Our 10 Kangaroodle Customer Promises
As part of our promise to you, we have 10 statements that we always try to follow and adhere to when working with our customers.
- We will always act in your best interests at all times
- Our advisors will treat you with compassion, understanding, and respect
- You will be treated as an individual, with time taken to understand your case
- We will communicate all aspects of your case clearly and in plain English
- We will fight tirelessly on your claim to achieve the best possible outcome
- We will always tell you exactly what you need to do in order to succeed
- We will assign you the best staff member equipped to deal with your claim
- We adhere to the Data Protection Act and will never share your personal data
- We will always take the time to listen to your feedback and will act upon it
- We will always be fair and honest with you so you know where you stand
1. Who regulates us?
Kangaroodle is a trading name of The Accident Claimline Limited. The Accident Claimline Limited is regulated by The Claims Management Regulator in respect of regulated claims management activities. Our authorisation number is CRM28108 and full details of our registration are recorded on the website http://www.gov.uk/moj/cmr Registered office: Chart House, 2 Effingham Road, Reigate, Surrey, RH2 7JN. Registered in England & Wales 07733126.
Under Claims Management Regulation Client Specific Rule 11, we have to make you aware that you have the right to seek further advice elsewhere if required before committing to using our services. You also have the option to lodge a claim yourself directly with the lender and if required go through the Financial Ombudsman Service- South Quay Plaza, 183 Marsh Wall, London E14 9SR.
The Financial Ombudsman scheme is a free service
2. Cooling Off Period
You have a 14 day cooling off period; from the date we receive the signed documents, to cancel your claim. If you wish to cancel your claim in this period it should be in writing to Kangaroodle at Beaumont House, Auchinleck Way, Aldershot, Hampshire, GU11 1WT. If you wish to cancel our services after the 14 day cooling off period you will be liable to pay our administration costs which are based upon an hourly fee of £150 + VAT per hour for any administration work that has been carried out.
3. Data Protection Act
We adhere strictly to the rules and regulations and all details provided by you will be held safe and secure by us. Your information will not be passed to any other third party companies.