COOLING OFF PERIOD

You have a 14 day cooling off period from the date we receive the signed documents, to cancel your claim. If you wish to cancel within this period you can do this by any clear statement or in writing to Kangaroodle, Beaumont House, Auchinleck Way, Aldershot, Hampshire, GU11 1WT or you can call us on 01252 354410 or email [email protected]

If you wish to cancel after the 14 day cooling off period you will be liable to pay an administration fee of £150 plus VAT. > Download Cancellation Form

ADDITIONAL CHARGES APPLYING IF YOU DO NOT PAY THE KANGROODLE FEE (30% PLUS VAT) WITHIN 21 DAYS OF YOUR CLAIM SETTLING.

Provided you pay our FEE within 21 days of your claim settling no further charge will be made by us. In the event, however, that you do not pay our FEE within this period then the following additional charges will apply:

(i) For each letter chasing payment written by us or for each telephone call made by us to the phone advised to us as your contact number (to include for the avoidance of doubt any unanswered calls) £17.50 per item plus VAT at the prevailing rate.

(ii) The cost of Court Fees incurred seeking recovery of our FEE and charges accrued under (i) above plus statutory interest plus a sum of £75 covering the cost to us of preparing the Court Summons for issue in the County Court.

(iii) Any fees paid by us to enforce a County Court judgement made against you for recovery of any sums due under (i) and (ii) above.

Fee Example

Example (i) all compensation is Cash in hand.

(i) Total Compensation awarded to client £1000. Client receives £1000 cash. Our Fee of 30% which is equal to £300. [email protected]% which is equal to £60. Client receives £640.

Example (ii) Compensation includes “cash in hand” award with loan and future installment reduction.

(ii) Total Compensation awarded to the client £1000. Client receives £800 cash. Loan Reduction £200. Our Fee of 30% which is equal to £300. [email protected]% which is equal to £60. Client receives £440 plus a reduction of £200 in future loan installments.

Kangaroodle charge a Fee of 30% plus VAT on successful conclusion of your case. The case is dealt with on a No win No Fee Basis*