Kangaroodle can investigate as to whether you have been mis-sold your packaged bank account and deal with your claim. If your packaged account has been mis-sold we can attempt to reclaim the charges on your behalf.
All cases are dealt with on a No Win No Fee* basis and our fees do not have to be paid until your claim is concluded and you have been successful. The fees you pay if your case is successful will be 30% of the reclaimed bank charges awarded to you. For example if we managed to reclaim £1200.00 for you; you would receive £840.
If your case does not succeed you will have nothing to pay.
1. Who regulates us?
Kangaroodle is a trading name of The Accident Claimline Limited. The Accident Claimline Limited is regulated by The Claims Management Regulator in respect of regulated claims management activities. Our authorisation number is CRM28108 and full details of our registration are recorded on the website http://www.gov.uk/moj/cmr Registered office: Chart House, 2 Effingham Road, Reigate, Surrey, RH2 7JN. Registered in England & Wales 07733126.Under Claims Management Regulation Client Specific Rule 11, we have to make you aware that you have the right to seek further advice elsewhere if required before committing to using our services. You also have the option to lodge a claim yourself directly with the lender and if required go through the Financial Ombudsman Service- South Quay Plaza, 183 Marsh Wall, London E14 9SR.
The Financial Ombudsman scheme is a free service
2. Cooling Off Period
You have a 14 day cooling off period; from the date we receive the signed documents, to cancel your claim. If you wish to cancel your claim in this period it should be in writing to Kangaroodle at Beaumont House, Auchinleck Way, Aldershot, Hampshire, GU11 1WT. If you wish to cancel our services after the 14 day cooling off period you will be liable to pay our administration costs which are based upon an hourly fee of £50 + VAT per hour for any administration work that has been carried out.
3. Data Protection Act
We adhere strictly to the rules and regulations and all details provided by you will be held safe and secure by us. Your information will not be passed to any other third party companies.
Our Complaints Procedure
All complaints, whether written or oral, must be reported to The Director of Operations care of The Accident Claimline Limited in writing, by telephone, email or in person. The matter will be investigated impartially and the response will be to the client in writing.
The Accident Claimline Limited
Telephone: 01252 354400
If the complaint is against The Director of Operations, then the complaint will then be forwarded to the Director of Insurance of The Accident Claimline Limited.
A client's complaint will be acknowledged in writing or by email within five business days of receipt, giving the name and job title of the individual handling the complaint, a copy of the Company's formal internal complaints procedure will also be provided.
A substantive reply will be provided within 8 weeks from receipt of the complaint. The reply will, if appropriate, offer a settlement or final response, which is expected to be acceptable to the complainant or alternatively, a holding response, which explains why it is not yet possible to resolve the complaint with indication when the company will make further contact.
Whatever the response, the complainant must also be informed that he may refer the handling of the complaint to the Legal Ombudsman if he is dissatisfied with the response or delay.
If the decision is made that redressing the situation is appropriate, the Company will provide the complainant with fair compensation for any acts or omissions for which it was responsible and comply with the offer of redress if the complainant accepts.
However, if the complainant rejects the offer of financial redress or an apology, an offer to redo the work or refund a fee, then the complaint needs to be forwarded to the Legal Ombudsman who can be contacted at the following address;
PO Box 6806
Telephone: 0300 555 0333
If the complainant is not happy with the Company's final or holding response, the complainant has up to six months to bring the complaint to the Legal Ombudsman.
The Accident Claimline Limited is regulated by The Claims Management Regulator in respect of regulated claims management activities.
Our authorisation number is CRM28108 and full details of our registration are recorded on the website http://www.gov.uk/moj/cmr
Registered office: Chart House, 2 Effingham Road, Reigate, Surrey, RH2 7JN. Registered in England & Wales 07733126.